goya99's Privacy Policy

Definitions and Introduction

In this privacy policy, "we", "our", or "goya99" refers to the organization operating the goya99.cam platform. "You", "user", or "member" refers to any person who visits or creates an account on the goya99 website. "Personal information" refers to any information that can directly or indirectly identify an individual.

By using the goya99 platform, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

What Information We Collect

goya99 collects various types of information in order to provide its services. Below is a description of the information collected across different categories:

2.1 Registration and Identity Information

When you create an account on goya99, we collect the following information:

• Full name (as per ID card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

For processing transactions, we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Balance and bonus-related information

2.3 Gaming Activity Information

While you use the platform, we collect:

• Game play history
• Bet amounts and outcomes
• Session duration and frequency
• Preferred game categories

2.4 Technical Information

Our systems automatically record the following:

• IP address
• Device type and operating system
• Browser type and version
• Cookies and session data
• Website navigation information (page visits, click patterns)
• Referring URL

Methods of Data Collection

goya99 collects your information in the following ways:

3.1 Direct Collection

We collect information directly from you when you create an account, complete an identity verification form, contact customer support, or take part in a promotion.

3.2 Automated Collection

During every session, our server logs, cookies, and tracking technologies automatically record technical and behavioral data. This information is used to monitor and improve platform performance.

3.3 Via Third Parties

We may receive relevant information from identity verification services, fraud prevention agencies, and payment processors. Such information is used solely to ensure security and compliance.

3.4 Cookies Policy

goya99 uses cookies and similar technologies. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: To maintain login sessions and security.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To analyze website traffic and usage patterns.

You can manage cookies through your browser settings. However, disabling cookies may cause some features to not work properly.

Purpose of Data Use

We use the information we collect for the following legitimate purposes:

4.1 Service Delivery and Operations

• Creating and verifying accounts
• Processing deposit and withdrawal transactions
• Personalizing the gaming experience
• Providing bonuses and promotions
• Managing the VIP program

4.2 Security and Compliance

• Preventing fraud and unauthorized access
• Verifying age (ensuring 21+)
• Complying with anti-money laundering (AML) guidelines
• Enforcing responsible gambling policies
• Monitoring system security

4.3 Communication and Support

• Sending notifications related to accounts and transactions
• Responding to customer service requests
• Resolving technical issues
• Informing users about policy changes

4.4 Development and Research

• Analyzing and improving platform performance
• Developing new features and services
• Improving the user experience

Data Sharing and Disclosure

goya99 does not generally share your personal information with third parties. However, we may disclose information in the following circumstances:

5.1 Service Provider Partners

Trusted third parties who assist in operating our services — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers — may receive only the information necessary to carry out their work. These partners are contractually obligated to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information to relevant authorities in response to court orders, government directives, or legal requirements. Such disclosures are always made within the legal framework.

5.3 Fraud Prevention

Certain information may be shared with fraud prevention agencies to prevent and investigate suspicious activity. This is done in the interest of all users.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify users before any such change occurs.

Data Protection Measures

goya99 applies industry-leading security technologies to protect your information:

• SSL Encryption: All communication between the website and servers is secured through SSL/TLS encryption.
• Data Encryption: Sensitive stored information is always kept in an encrypted state.
• Firewall and Anti-Intrusion Systems: To protect against external cyber attacks.
• Access Controls: Only authorized staff can access information, and only to the extent necessary.
• Regular Security Audits: To identify and address potential vulnerabilities.
• Two-Step Verification: To prevent unauthorized access to accounts.

Please note that no data transmission over the internet is 100% secure. We take the highest precautions, but a complete guarantee against security breaches is not possible. If you notice any security issue, please contact us immediately.

Data Retention Period

We retain your information only for as long as necessary or legally required:

• Active accounts: All information is retained for the duration the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a minimum of five (5) years due to regulatory and legal requirements.
• Financial transaction records: Retained for an extended period in accordance with legal requirements.
• Technical logs: Typically deleted automatically after 90 days.

At the end of the retention period, data is securely deleted or anonymized.

Your Rights

As a goya99 user, you have the following rights over your own information:

8.1 Right to Access

You can contact us at any time to find out what information we hold about you.

8.2 Right to Rectification

If there are any errors or incomplete details in your information, you can request a correction. We will make the correction as promptly as possible.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, if legal obligations exist, it may not be possible to delete all information.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be temporarily limited.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can cancel your subscription through our support team.

To exercise any of the rights above, contact our support team directly.

Protection of Minors

goya99 is a platform exclusively for adults. We do not intentionally collect information from anyone under the age of 21 and do not allow them to register.

Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and any collected information will be deleted.

Third-Party Links & Services

goya99's website does not contain any external third-party links. However, our payment partners such as bKash, Nagad, Rocket, and Upay have their own privacy policies. When you use these services, their respective policies apply. goya99 is not responsible for the privacy practices of those services.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft have their own privacy policies. goya99 has a technical connection with these providers, but you are encouraged to read their own policies regarding gameplay data.

Policy Changes & Updates

goya99 may amend this privacy policy at any time in response to business needs, technological changes, or legal obligations.

For significant changes, we will notify you through one or more of the following methods:

• A notification will be sent to your registered email address
• The changes will be clearly displayed on the website
• The "Last Updated" date at the top of the page will be changed

Continued use of the platform after receiving a notification will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

Applicable Law

This privacy policy has been drafted in accordance with applicable legal provisions. For any dispute related to privacy or data protection, we will first seek resolution through direct discussion.

If any provision of this policy is found to be unlawful or unenforceable, that specific provision will be removed and the remainder of the policy will remain in effect.