goya99 Terms and Conditions
Please read these terms carefully before using the goya99 platform. This document defines the legal relationship between you and goya99.
Introduction and General Overview
These Terms and Conditions ("Terms") apply to the use of any service on the goya99 platform. By registering on the platform or using any service, you confirm that you have fully read, understood, and agreed to these Terms.
Definitions
The following terms used in this document have the meanings set out below:
- "Platform" — The goya99 website and all related services.
- "User" or "You" — Any person who has created an account on the platform or is using its services.
- "We" or "goya99" — The entity operating this platform.
- "Account" — A user's personal registered profile.
- "Bonus" — Promotional offers, cashback, or any other financial benefit.
- "Transaction" — Any financial activity involving a deposit or withdrawal.
Changes to the Terms
goya99 reserves the right to amend these Terms at any time. Continued use of the platform after changes take effect will be considered acceptance of the updated Terms. It is therefore recommended that you visit this page regularly.
Eligibility and Registration Requirements
The following conditions must be met to open an account and use services on goya99.
Age Limit and Identity Verification
21+ goya99 is for users aged 21 and above only. Accounts of underage individuals will be closed immediately and all deposited funds will be forfeited.
- You must be of legal age and verify your identity.
- A copy of a national identity card or passport may be required for account verification.
- Only one account may be created per person.
- Creating an account under someone else's name or with false information is strictly prohibited.
Geographic Location
Users must be located in a region where the use of online betting or gaming services is not legally prohibited. Using the service from a restricted area will be considered a violation of these Terms.
Prohibited Persons
- goya99 employees and their immediate family members may not place bets on the platform.
- Persons whose accounts were previously closed may not register again.
- Individuals enrolled in a self-exclusion program may not open new accounts.
Account Management and Security
It is your responsibility to ensure the security of your goya99 account. Please follow the guidelines below.
Login Credential Confidentiality
- Keep your username and password completely confidential.
- Do not allow anyone else to access your account.
- If you log in on a public device, log out at the end of the session.
- If you notice any suspicious activity on your account, notify our support team immediately.
Keeping Information Up to Date
- Always keep your registered information accurate and up to date.
- Notify us immediately if any of your personal details change.
- Providing false information may result in your account being suspended or closed.
- All information and documents must be provided at the time of account verification.
Account Suspension and Closure
goya99 reserves the right to immediately suspend or permanently close any account for the following reasons:
- Violation of any clause of these Terms.
- Attempted fraud, deception, or misuse of the system.
- Operating multiple accounts.
- Involvement in money laundering or any other illegal activity.
- If the account holder is found to be underage.
If an account is closed, active bonuses may be forfeited. However, verified real deposits will be refunded where applicable.
Financial Transactions and Payment Policy
All financial transactions on goya99 are completed securely using encrypted methods. Please read the following policies carefully.
Deposit Policy
- Minimum deposit amount: ৳200 (per method).
- Accepted payment methods: bKash, Nagad, Rocket, and Upay.
- Deposited funds must come only from the registered user's own account — third-party payments are not accepted.
- Large deposits may be temporarily held until verification is complete.
- Please use the correct reference number for each deposit.
Withdrawal Policy
- Minimum withdrawal amount: ৳500.
- Withdrawals will only be sent via the same method and to the same mobile number used for the deposit.
- Withdrawal processing generally takes between 15 minutes and 2 hours.
- Your account must be fully verified before making a withdrawal.
- The required wagering requirement must be met before withdrawing bonus funds.
- Suspicious transactions may require additional verification time.
Currency and Account Balance
All transactions are completed in Bangladeshi Taka (৳ BDT). Your account balance consists of two parts:
- Real Money: Your own deposited funds — withdrawable at any time.
- Bonus Money: Promotional bonuses — can only be withdrawn after the wagering requirement is met.
Bonuses and Promotional Offers
Every bonus on goya99 is provided under specific conditions. Please read the following terms carefully before accepting any bonus.
Welcome Bonus
- 120% bonus on the first deposit, up to a maximum of ৳15,000.
- Wagering requirement: 20 times the bonus amount.
- Example: Deposit ৳1,000 and receive a ৳1,200 bonus → total balance ৳2,200.
- Example: Deposit ৳26,000 and receive the maximum ৳15,000 bonus → total balance ৳41,000.
- Each user can receive the welcome bonus only once.
- The bonus must be used within 30 days of being claimed.
General Wagering Requirement Rules
- A specified wagering amount must be met before bonus funds can be withdrawn.
- Not all games may contribute equally toward wagering calculations.
- Bonus funds cannot be withdrawn until wagering is complete.
- Unused bonuses will be cancelled once the bonus period expires.
goya99 reserves the right to change, suspend, or cancel bonus offers at any time. If bonus abuse is proven, the account may be closed.
VIP Program and Cashback
The goya99 VIP program has five tiers, with weekly cashback provided at each tier:
- Bronze — weekly cashback up to 0.2%
- Silver — weekly cashback up to 0.4%
- Gold — weekly cashback up to 0.6%
- Platinum — weekly cashback up to 0.8%
- Diamond — weekly cashback up to 1.0%
Advancement to a higher VIP tier depends on your activity and engagement with the platform. Cashback is generally paid every Monday at a set time (Bangladesh Standard Time, UTC+6).
Gaming Policy and Fair Play
goya99 is committed to ensuring a fair and transparent gaming environment. The following policies apply to all users.
Fair Play Policy
- The outcome of all games is determined by a certified Random Number Generator (RNG).
- Exploiting software hacks, bugs, or any technical vulnerabilities is strictly prohibited.
- The use of automated tools or bots is prohibited.
- Collusion across multiple sessions of a game is prohibited.
Right to Void Bets
- Bets or payments made incorrectly due to a technical error may be voided.
- If incorrect odds or payouts are posted for a game, goya99 reserves the right to correct them.
- Winnings obtained through fraudulent activity will be forfeited.
- In the event of a system error, the applicable account balance will be restored.
Disconnection and Technical Issues
goya99 will not be held responsible for internet disconnection or any other technical issues that occur during a game. The data recorded on the game server will be considered final. If any dispute arises, please contact our support team.
Responsible Gaming
goya99 places the highest priority on responsible gaming. We believe betting is a form of entertainment — not a source of income.
Our Commitment
- We take active steps to prevent problem gaming.
- Users can set deposit limits, betting limits, and session limits on their own accounts.
- Contact support to join the self-exclusion program if needed.
- We maintain age verification measures to protect minors.
User Responsibilities
- Only bet with money that, if lost, will not affect your standard of living.
- Never treat betting as a means of earning income or repaying debt.
- If you have a problem, seek professional help and contact us.
- For more details, read our Responsible Gaming page.
Data Privacy & Protection
Protecting your personal information is goya99's top priority. We use SSL encryption and advanced security technology.
Data Collection & Use
- Information provided during registration is used for identity verification and account management.
- Transaction data is used for financial security and fraud prevention.
- Personal information is not shared with third parties without your consent.
- Information may be disclosed to relevant authorities if legally required.
Security Measures
goya99 is known as a safe and reliable platform. We keep your information secure through SSL encryption, firewall protection, and regular security audits. For more details, read our Privacy Policy page.
Limitation of Liability & Legal Matters
Limitation of Liability
- goya99 is not responsible for losses caused by technical errors, server downtime, or internet issues.
- goya99 is not responsible for issues with third-party payment systems.
- goya99 is not liable for losses resulting from a user's own negligence or security failures.
- If services are disrupted due to natural disasters or other unavoidable circumstances, we will attempt to provide prior notice.
Dispute Resolution
For any disputes or complaints, please contact our support team first. We provide 24/7 live chat support in Bengali and assistance via email. Support email: [email protected]
- Complaint submission deadline: within 30 days of the relevant incident.
- goya99's decision will be considered final unless independent mediation is required.
Applicable Law
These terms are governed by relevant international gaming laws and regulations. Users are responsible for complying with the laws of their own country. It is your responsibility to ensure that online gaming is legal from your location.
Contact & Closing Note
Contact Us
If you have any questions or need clarification about these terms, feel free to contact us:
- 24/7 Live Chat Support (in Bengali)
- [email protected]
All support hours are based on Bangladesh Standard Time (BST, UTC+6).
Closing Note
Even if any part of these terms is found to be invalid or unenforceable, the remaining parts will remain in effect. By using the goya99 platform, you are agreeing to all of these terms. We are always committed to maintaining a safe, transparent, and responsible gaming environment.
21+ goya99 is for those aged 21 and above only. Gambling carries financial risk. Play responsibly.